Privacy at Found

Last updated 25 August 2026 · Found is operated by Ora ("we", "us").

Found is a matchmaking service. The whole product is built on you telling us true things, so we treat what you tell us the way that deserves. The short version: nothing you share becomes a public profile, nobody browses you, and we only ever show another member what is needed for one introduction.

What we collect

Application details: name, date of birth, sex, contact details (WhatsApp number, email), location, background, faith, genotype, family and relationship intentions. Some of this is sensitive by nature; we ask for it because it is exactly what serious matchmaking requires, and only with your consent given by providing it.
Your onboarding conversation: your voice answers are transcribed, and the transcript and a structured summary of it are stored. Audio is processed to produce the transcript and is not retained as a recording.
Photos: up to three, stored privately and shown only to a person you have both said yes to, for a limited time, never to anyone else.
Identity check: before any photo is shared, you verify who you are with our identity partner, Didit: a government document and a short selfie, which is matched against the document and against the photos you gave us. This involves biometric data and happens only with your explicit consent at that step. Didit holds the document and selfie; we keep only that the check passed, whether the document's date of birth matched what you told us, and whether your photos matched. We never see or store the document itself.
How things go: your responses inside the service (accepting or declining an introduction, confirmations, feedback after calls and dates).

How we use it

To decide whether we can admit you, and to verify who you are.
To choose introductions for you, and to explain them to the other person: a first name, age, city, what you do, your height if you gave it, a few short lines drawn from your conversation with Ora (one of them a short sentence in your own words), and, once a call is booked, three suggested questions for them to ask you, written from what you told us. Never your answers on intimacy, your history with anyone, your health or your money. Photos are shared only after you both say yes.
To arrange calls and dates, and to message you about them (WhatsApp, email, or SMS).
To improve how we match, including comparing outcomes across introductions.

What we never do

Publish a profile of you, anywhere, ever.
Sell your data, or share it with advertisers.
Show your answers to another member. They see only what an introduction needs.

Where it lives

Data is stored with Supabase (database hosting, including photos) and processed on Vercel (application hosting). Transcription, conversation processing and the drafting of introduction wording use OpenAI as a processor. Identity checks use Didit. Video calls run on Daily; we do not record them. Payments are handled by Stripe, who see your card, not us. Messages are delivered over WhatsApp (Twilio), email (Resend), or SMS providers. Each processes data only to provide their service to us.

Your rights

You can pause introductions or close your account and erase everything we hold, yourself, from your name at the top of your card; closing asks for a code sent to your verified number or inbox first. You can also ask us at any time for a copy of what we hold about you, to correct it, or to delete it. Write to hello@meetonfound.com from the email you applied with. Depending on where you live, GDPR, UK GDPR, Canadian PIPEDA, or the Nigerian NDPA give you these rights in law; we honour them for everyone regardless.

Retention

We keep your data while you are a member or your application is open. If you ask to leave, we delete your data except the minimal records we must keep (for example payment records where the law requires them, and, only where a member was removed for misrepresenting themselves or was reported by someone we introduced them to, a one-way hash of their verified identity that identifies nobody and exists so they cannot return under a new name).

Changes

If this policy changes in a way that matters, we will tell you directly before it takes effect.